FAQ & Site Info
After the period of production time, all international orders will be shipped by Hong Kong Registered Air Mail for 10-14 business days to major cities all over the world.
After the period of production time, all domestic orders will be shipped by Hong Kong Registered Air Mail for 3-4 business days.
Express delivery is also available. It takes around 2-4 business days for delivery. The fee depends on the destination, please contact us if you wish to upgrade to this option.
If your parcel is unclaimed and being returned to us by local post office, you may need to pay delivery cost for returning you the parcel from us, cost to be quoted upon the item.
if you provide us with an incorrect shipping address, you order is not refundable if lost. It is the sole responsibility of the customer to provide accurate shipping addresses when they purchase items from our shop.
It is important to us that you will be happy with your item. If the item you bought does not meet your expectations, please notify me within 7 days of receiving your purchase and if we cannot work it out we will refund you (not including shipping costs), as soon as the item arrives back at my address. Please return the item in its original package, in new and unused condition. Customers are responsible for all shipping fees, both the original and return. But CUSTOM and PERSONALIZED orders can NOT be refunded, as they are specially made. Leather is nature material. They will not be exactly the same even they are from the same cow. And handmade item also will not be exactly the same, That's why each item has its own originality. Please note that color of products may vary slightly from screen to screen. Moreover, the color and type of leather may have slightly difference due to the raw materials.